Research Issues In The Evaluation Of The Quality Of Professional Services: The Case Of Legal Services
Sandra E. Gleason and Ronald Stiff
http://onlinelibrary.wiley.com/doi/10.1111/j.1541-1338.1985.tb00007.x/abstract
Research Issues In The Evaluation Of The Quality Of Professional Services: The Case Of Legal Services
Sandra E. Gleason and Ronald Stiff
http://onlinelibrary.wiley.com/doi/10.1111/j.1541-1338.1985.tb00007.x/abstract